Discover® is no longer accepting new student loan applications

Applications received on or before January 31, 2024, 11:59 pm CT will be processed as usual.

Looking for information about your Discover student loan?

Log in to access your account or retrieve your submitted application here. You may also call us at 1-800-788-3368 (801-619-2550 outside US/Canada).

Complete an Application

For applications submitted on or before January 31, 2024.

Servicing Transfer FAQs

General

Who is Firstmark Services?

Nelnet, Inc. (NYSE:NNI) is a publicly traded, diversified company with decades of experience in the student loan industry focused on providing superior experiences for their borrowers. Firstmark Services is their borrower-facing brand, and that’s who you’ll see as your loan servicer on your new online account and all communications.

How do I contact Firstmark?

How do I contact Discover?

Pre-Transfer

What’s happening with my student loans?

The servicing of your Discover student loan(s) will be transferring to Firstmark. Once your loan(s) transfers, you’ll contact Firstmark for questions, payments, and anything else related to your loan(s).

When will my loans transfer?

Prior to your loan(s) transferring, you will receive several communications from Discover with important details including your loan(s) transfer date, servicer contact information, account updates, and next steps. These communications will be sent around 60 days, 30 days, and 15 days prior to your transfer date.

Will all of my loans be transferred?

Most loans will transfer except for:

• Paid-off loans
• Charged-off loans

The communications from Discover will include each loan that is transferring.

I’m set up for automatic payments with Discover. Will that transfer to Firstmark Services?

Automatic payments will transfer to Firstmark with these exceptions:

Loan(s) in a repayment status with both the borrower and cosigner enrolled in automatic payments for the same account. Firstmark allows only one automatic payment authorization per account. Automatic payments will be canceled for cosigners at the time of transfer. This cancellation will not impact the Auto Debit Reward interest rate discount as long as an authorized payer continues to be enrolled in automatic payments.

Adjustments or cancellations will happen on or around your transfer date. After your loan(s) transfers, visit FirstmarkServices.com to enroll in or modify your automatic payments using the information included in your welcome communications from Firstmark.

I'm set up for electronic communications with Discover. Will that preference transfer to Firstmark?

No, you will receive paper communications from Firstmark until you sign up to receive electronic communications from them. Enrollment instructions will be included in the welcome communications from Firstmark.

Is there anything I need to do now?

To help ensure you receive communications related to the transfer, log in to your Discover Student Loans account and verify/update your contact information.

Will my loan terms change with my new servicer?

No. This transfer does not affect the terms and conditions of your loan(s). Your rights and responsibilities, as defined in your promissory note, will remain the same.

Will my borrower benefits change with my new servicer?

Existing borrower benefits will remain on your loan(s) after servicing has transferred to Firstmark.

Can I still call Discover?

Please continue to contact Discover until your transfer date. After your loan(s) transfers, Firstmark will service your loan(s) and be your point of contact.

Where do I make payments?

Please continue to make payments to Discover until your transfer date. Once your loan(s) transfers, you will receive welcome communications with instructions on how to make payments to Firstmark.

How much notice will I have before my payment is due?

Your loan(s) will transfer at least 7 days before your next due date.

Has my cosigner(s) been notified of this transfer as well?

Yes, we will send communications to your cosigner as well.

Post-Transfer

How will I know / What should I expect when my loan(s) is transferred?

Once your loan(s) transfers, you will receive welcome communications from Firstmark with helpful information and instructions on next steps.

Once my loan(s) is transferred, what actions/steps are required by me?

Once your loan(s) transfers, you will receive welcome communications from Firstmark with instructions on how to set up your new account and make payments.

When can I set up my account with Firstmark Services?

Once your loan(s) transfers, you’ll receive welcome communications from Firstmark with instructions on how to set up your new account at FirstmarkServices.com.

Where do I make payments?

Once your loan(s) transfers, you will receive welcome communications with instructions on how to make payments to Firstmark. You can make payments by mail, phone, or online.

Payments

Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

Website

Phone

What happens to the payment I made to Discover now that my loan has transferred?

Discover will forward any payments received on or after your transfer date to Firstmark for a short period of time after the transfer. Please make updates to your bill pay preferences now that Firstmark is your servicer.

When can I set up or change my bill pay?

Once your loan(s) transfers, you’ll receive welcome communications from Firstmark with instructions on how to set up your new account at FirstmarkServices.com, including your automatic payment and bill pay preferences.

When can I make due date changes?

After your transfer date, call Firstmark at 1-888-295-0910 to change your due date.

Will my due date change once the transfer has occurred?

If your student loan(s) is in repayment, Firstmark will strive to keep your due date the same. However, if Firstmark needs to adjust your due date, they will communicate that and any other changes in your monthly statement and in your FirstmarkServices.com account.

Will the loan transfer affect the status of my loans?

Your loan(s) status at the time of transfer should remain the same.

How long will I be able to access the Discover Student Loans website and my account?

The Discover Student Loans website is expected to remain available through April 2025.

Where can I get payment history, statements, tax documents, and related loan documents after the transfer?

After servicing of your loan(s) has transferred, Firstmark will provide instructions to set up your new online account. You can access FirstmarkServices.com to view your billing statements, payment history, and related documents for your loan(s). For tax documents from 2023 or earlier, please call or email Firstmark.

• 1-888-295-0910
• Customer.Service@FirstmarkServices.com

Once servicing of your loan(s) has transferred, only billing statements and tax documents issued by Discover will remain available in your Discover Student Loans account for a short period of time.

How will I get my 2024 student loan tax documents?

If there is reportable interest paid on your certified loans(s) while serviced by Discover in 2024, Discover will mail IRS Form 1098-E to the borrower by January 31, 2025. Firstmark will provide IRS Form 1098-E to the borrower for reportable interest paid on certified loan(s) while Firstmark is servicing your loan(s).

Will the servicing transfer show up on my credit report?

After the transfer date, Discover will make a final report to the consumer reporting agencies that will reflect a $0 balance on your loan(s). Firstmark will then begin furnishing information to the consumer reporting agencies for your loan(s) under a new tradeline. Please allow processing time for these updates to be made.

Who do I contact if I didn’t receive a notice of transfer?

Not all loans will be transferred to Firstmark. If your loan(s) will be transferred, you should receive a communication by October 1, 2024. Call Discover at 1-800-211-9112 after that time if you haven't received a communication from Discover or Firstmark.

Can I still call Discover after the transfer?

If you have questions about a student loan that wasn’t transferred or about a recent letter from Discover, please call
1-800-211-9112. Otherwise, please call Firstmark at 1-888-295-0910.