The LifeLine program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for LifeLine, subscribers must either have a gross income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:
Some states have additional eligibility under the following Tribal programs:
Based on your Household income
Your Household Yearly Gross Income must fall within the range indicated next to your Household Size. A Household is defined as any individual or group of individuals who live together at the same address and share income and expenses (Household Worksheet is required to validate there are multiple households). Gross income is defined as money received BEFORE TAXES by everyone in your household (adults and children), whether taxable or non-taxable, including, but not limited to: wages, salaries, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistances benefits, social security payments, pensions, rental income, income from self-employment, cash payments from other sources and all employment-related non-cash income.
California residents: See answer on California Residents tab.
All SafeLink phones have the ability to surf the Internet. If you chose to bring your own Smartphone, you must also have the ability to access the Internet. Each plan includes data, in addition, there are additional data plans that are available for purchase.
Under FCC rules, you may only be enrolled in a single LifeLine program per household. However, in the event you are receiving service from another provider and want to change your LifeLine benefit to SafeLink Wireless®, it is easy to switch. Once approved, you can even keep your phone number. After you apply with us, we can transfer your LifeLine service from the current provider and you can begin to enjoy the benefits provided by SafeLink Wireless®.
Click here and enter your home zip code to see what application options are available to you.
The easiest and fastest way to apply for service is by filing out the application online and providing your e-signature. Click here fill out your application online. Important: You will also need to provide a copy of a document that proves your program or income eligibility.
Alternatively, you can call us at 1-800-Safelink to have an application sent to you via fax or mail. Once you have received and completed your application, sign the application and return it to us along with copies of documents that prove you qualify for SafeLink Wireless Service.
*Note: Proof of program participation or income level is required in order to process the application. For program participation, copies of the following items are required. Your Medicaid or Food Stamp Card, a letter from SSA or state agency stating that you receive the benefit, or a similar document. For Income qualification, send copies of last year’s Federal or State Income Tax return, a Social Security statement of benefit, a letter from your employer, pay stubs from 3 consecutive months, an Unemployment or Workmen’s Compensation statement of benefits, a Retirement/Pension statement of benefits or a divorce decree, child support award, or other official document containing income information. Legal name and address on the documents must match the applicant. If you have any questions, please contact the SafeLink Wireless Hotline at 1-800-Safelink
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be able to be confirmed through a database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
California residents : All new subscribers must demonstrate that they are eligible and must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
You may return copies of the documents that prove your eligibility for the LifeLine Service in one of the following ways:
California residents : You may return copies of the documents that prove your eligibility for the LifeLine Service in one of the following ways:
If you receive a request for additional documentation from the California LifeLine Administrator please send the required documentation directly to them.
If you would like SafeLink Wireless® to be your LifeLine provider, click below to begin your enrollment process. We will request to have your service transferred from your existing LifeLine provider and you can begin enjoying the benefits provided by SafeLink Wireless® once your transfer is complete. Begin your application process by clicking here.
Only ONE LifeLine service may be obtained per household. “Household” is defined as any individual or group of individuals who live together at the same address as one economic unit. An ‘‘economic unit’’ is defined as ‘‘all adult individuals contributing to and sharing in the income and expenses of a household.’’ LifeLine support is available to eligible low-income consumers living in group living facilities. LifeLine applicants may demonstrate when initially enrolling in the program that any other LifeLine recipients residing at their residential address are part of a separate household.
California residents : Only ONE California LifeLine service may be obtained per household. “Household” is defined as any individual or group of individuals who live together at the same address as one economic unit. An “economic unit” is defined as “all adult individuals contributing to and sharing in the income and expenses of a household.” California LifeLine support is available to eligible low-income consumers living in group living facilities. California LifeLine applicants may demonstrate when initially enrolling in the program that any other California LifeLine recipients residing at their residential address are part of a separate household.
SafeLink Wireless is proud to offer LifeLine service, a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a SIM card, and the assurance that you will get no bills and no contracts EVER!
Through SafeLink Wireless’ LifeLine you can receive*:
Additional Data & International call services are available for purchase. Click here for more information.
The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the LifeLine program, which has helped low-income consumers afford phone service since 1984.
(*) Benefits may vary by state, to learn more about your state’s specific LifeLine offer, click here.
Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment. We will contact you with a friendly reminder before your annual verification is due. Your SafeLink Wireless service will also expire when you are no longer eligible for benefits and you voluntarily cancel service from the program as required by the FCC. If you are randomly selected for the annual verification audit you will be required to provide photocopies of full documentation for proof of program or specific documentation for Federal Poverty Guideline Income qualification. Failure to provide photocopy proof of documentation will disqualify you and will require you to be cancelled from the SafeLink Wireless LifeLine benefit. The FCC also requires subscribers of SafeLink Wireless to self-verify under Penalty of Perjury for qualified program eligibility and Single LifeLine Benefit from SafeLink Wireless on an annual basis. If you are no longer eligible and cancel your service from the program, you can function as a regular TracFone Wireless or Net10 customer through your SafeLink Wireless phone and you will be able to purchase TracFone Airtime or Net10 cards and value plans to add additional airtime minutes and service days.