This guide provides a detailed overview of how to request match tickets through Chelsea in America. If you're new to this process or are looking for a refresher, we strongly recommend reviewing the guide below.
If you have any questions, please contact us at Ticketing@chelseainamerica.com .
CHELSEA IN AMERICA DOES NOT GUARANTEE MATCH TICKETS
Tickets requested through Chelsea in America, as part of our service to the Official Supporters Clubs, are not guaranteed until issued by Chelsea FC. Chelsea encourages supporters to not make firm plans until tickets have been confirmed.
The Ticketing benefit made available through Chelsea in America is intended for U.S.-based supporters who would not normally have access to match tickets. If you are unsure about whether you meet the criteria for utilizing the Ticketing benefit or have any questions, please contact us at Ticketing@chelseainamerica.com .
CHELSEA IN AMERICA DOES NOT GUARANTEE TICKETS TO MATCHES. PLEASE READ ON TO LEARN ABOUT HOW TICKETS ARE ALLOCATED.
Historically, we have received 90+% of the tickets we request. Our five regional Platinum-level supporter clubs are among only 32 Platinum-level clubs worldwide with priority access to a limited number of tickets for home and away matches. That number is finite and can vary, with allocation sometimes being significantly less than the tickets requested.
When orders exceed supply, Chelsea will allocate a certain number of tickets per supporter club. This means we may not be able to fulfill every request we receive. If this occurs, we prioritize orders based on the continuous length of Chelsea in America membership. Members with continuous years of Chelsea in America membership are prioritized over newer or first-time members or those who do not renew year to year. As such, we strongly suggest you ‘keep your place in the queue’ and maintain continuous Chelsea Ticketing and Chelsea in America memberships each year. Should your ticket request not be fulfilled, a full refund for the cost of the ticket is provided to you by Chelsea in America.
Ticket Ordering Windows
Ticket orders close approximately 60 days before league matches. Shorter windows occur for Cup and European matches.
You will receive an email confirmation about your tickets as soon as we hear from Chelsea. About 45 days before a Home League match, about 30 days before an Away League match, and much shorter timelines for Cup and European competitions. Your ticket is not guaranteed until confirmed by Chelsea.
You must have an active Chelsea Ticketing membership and Chelsea in America (CIA) membership to request tickets. Further, you must be added to your regional Platinum-level supporter club's ticketing roster. Ticket access is available to members who meet the membership criteria and are members of one of the five regional Platinum-level supporter's groups - American Heartland, American Southwest Blues, Carefree CA, Mid-Atlantic, or Southeast Blues.
Ticket requests are made via an online form with accompanying successful payment on the Chelsea in America ticketing website, made available to those who meet the necessary membership requirements. We will take requests for a set period, usually 45-70 days. We then submit our requests to Chelsea who in turn lets us know which requests will be fulfilled several weeks later. If the request is fulfilled, we’ll provide the next steps in securing the tickets. If the request cannot be fulfilled, you’ll be refunded your payment. We do not accept ticket requests via email.
You may only request one ticket per match, per membership. If you plan to attend the match with other members, you can identify others in your party on the order form. However, those additional members in your party must abide by the membership requirements and must request their tickets in a separate transaction. Your tickets will be grouped with others from your region in your seating section. Seating requests across regions are less likely to be accommodated.
In some scenarios, loyalty points are required to request tickets. Chelsea in America does not manage the loyalty points process, this is managed solely by Chelsea. Loyalty Points can be found on your Chelsea Ticketing membership. Read on to learn more about Loyalty Points and how they work.
